Terms and conditions
Welcome to www.chaithanyam.in. By accessing or using this website and the therapy services offered herein, you agree to comply with and be bound by the following terms and conditions.
1. Services Offered
Chaithanyam offers individual, couple, and family psychotherapy sessions, both online and in-person, conducted by Chaithanya Vannarath, a qualified mental health professional.
2. Booking and Payment
- Sessions are booked in advance through WhatsApp, phone, or email.
- Fees are payable in advance via UPI, bank transfer, or other shared methods.
- Invoices include 18% GST as applicable.
- A session is considered confirmed only upon payment.
3. Client Responsibility
Clients agree to provide accurate personal information and to attend scheduled sessions punctually. Chaithanyam reserves the right to refuse service in cases of abuse, threat, or inappropriate conduct.
4. Confidentiality
All sessions are confidential, in accordance with professional ethics and applicable laws. Exceptions may apply in situations involving harm to self or others or legal obligations.
5. Limitation of Liability
The services offered are not a substitute for emergency or psychiatric care. In case of a crisis, please contact local emergency services.
Privacy Policy
Chaithanyam is committed to protecting your privacy. This policy outlines how we collect, use, and protect your information.
1. What We Collect
- Name, contact information, and billing details when you book a session.
- Information you voluntarily share during sessions is kept confidential.
2. Use of Information
- To manage appointments and issue invoices.
- To maintain therapy records in line with ethical and legal standards.
3. Data Storage
All personal and session data are stored securely and accessed only by the therapist. No information is shared with third parties except where legally required.
4. Cookies and Analytics
Our website may use cookies or analytics tools to improve functionality. No personally identifiable information is collected for marketing or advertising.
5. Your Rights
You may request access to or deletion of your personal data at any time by contacting us at chaithanya.vannarath@gmail.com.
Refund and Cancellation Policy
1. Cancellation
- Clients must provide at least 48 hours’ notice to cancel or reschedule a session.
- Cancellations made less than 48 hours in advance are chargeable and non-refundable.
2. Refunds
- No refunds are issued for missed sessions or late cancellations.
- In case of a double payment or technical error, please contact us within 7 days for resolution.
3. Therapist-Initiated Cancellations
If a session is cancelled by the therapist due to unforeseen circumstances, the session will be rescheduled at a mutually convenient time or refunded upon request.